Risk Free Guarantee:
Our guarantee covers defective products, manufacturing errors or incomplete products, it does not cover change of mind cases, refunds on opened and used crafts, or damage during transit. In some cases we can offer a store credit for the replacement of crafts.
Here are the steps to get a refund:
- Contact firstname.lastname@example.org with your name, email address, order number, and what items you would like to return
- We will send you a return address where to mail the items
- Upon receiving and inspecting the items, we will issue a refund back to your original payment method
- The entire process can take anywhere from 10-15 days depending on your location where you are shipping from
We replace items if they are received defective or damaged, we just ask you send us a photo of your damaged item to email@example.com. We do not offer a refund on damaged items instead we will send the product again or issue a store credit.
We aim to have the fastest shipping times and *same day dispatch for our customers. Orders are dispatched daily at 11:00 AM PST, cancellations can be make prior to order dispatch. No changes or cancellations can be made once the order is shipped.
To initiate an order cancellation please message us at firstname.lastname@example.org with your order number and we will get back to you right away.
Incorrect Address & Customer Error:
We ensure the fastest processing and delivery times possible, we are not able to reroute, or refund orders that were sent to the wrong address due to customer error. If a package is returned back to us, we will gladly resend to the correct address within 24 hours free of charge.
Other Refund Requests:
We will do everything in our power to ensure you are happy with your purchase at Papercraft World and in certain cases are able to offer a refund or store credit for the value of a purchase for returned items.
Shipping and handling costs are non refundable. Returns received must be undamaged and unopened to quality for a refund. We recommend sending return packages with tracking as we cannot be liable for lost shipments returned back to us. We do not provide prepaid return labels outside of the US or due to customer error or change of mind reasons.
Opened and used crafts are non-refundable.
Other Delivery Issues:
We are not able to send an item again, offer full refunds, exchanges, or store credits for delivery issues at this time. We ask that all customers check with their local and national authorities for any delays occurring at the time of their order. Order shipped with 'damage protection' selected during checkout, will have a 45 days grace period of delivery; if a package is still in transit up to 45 days after being shipped, we are not able to send a replacement item. However we will file a claim with our couriers and if the package is deemed lost we will send a replacement free of charge.